FAQs
Welcome to Club Coaster! We specialize in offering high-quality PVC and silicone drink coasters, as well as custom designs for special events. Below, you'll find answers to some commonly asked questions. If you have any additional queries or concerns, don't hesitate to contact our customer support team.
What materials are your drink coasters made of?
Our drink coasters are crafted using two primary materials: PVC (Polyvinyl Chloride) and silicone. PVC coasters are durable, water-resistant, and ideal for indoor and outdoor use. Silicone coasters are heat-resistant and flexible, providing excellent protection for delicate surfaces.
Can I order custom-designed coasters for my special event?
Absolutely! We offer a wide range of customisation options for coasters, allowing you to add personalised messages, names, dates, images for weddings, parties, corporate events and more. Please contact our support team to discuss your specific requirements.
What is the lead time for custom orders?
The lead time for custom coaster orders can vary depending on the complexity of the design and the quantity ordered. At Club Coaster, we want you happy - 1st time. In general, it can take upto 4 weeks from the time you place your order to the delivery date. For time-sensitive orders, please inform our team, and we will do our best to accommodate your needs.
How do I submit my custom design or logo?
To submit your custom design or logo either:
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use the 'DESIGN YOUR OWN' tab above and follow the prompts.
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use this email address contact@clubcoaster.com.au - send your files in high-res format (.ai, .eps, or .svg).
Our design team will then review your artwork and get back to you with any clarifications or proofs before proceeding with production.
What are the available shapes and sizes of your coasters?
We specialise in 10cm x 10cm circular coasters with an innovative raised edge to capture moisture inside. However, we do have some irregular shapes in stock and ready to ship (check out the shop page). We can also source any irregular shape and size, so please contact@clubcoaster.com.au to discuss your requirements.
Can i order less than 500 coasters?
Yes of course! At Club Coaster, we realise that not everyone wants to bulk buy. Despite most of our competitors having massive MOQ's of 500, we can offer you 100 coasters at a seriously good price.
Do you offer deals for large orders?
Yes, we do! If you are interested in purchasing coasters in bulk, we offer pricing discounts. Please reach out to our sales team with your quantity requirements, and they will provide you with a competitive quote.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard) and PayPal. All payments are processed securely to ensure your financial information remains protected.
What is your return policy?
We strive to provide top-notch products, but if you encounter any issues with your order, please notify us within 14 days of receiving the shipment. We'll be happy to assist you with returns or replacements for defective or damaged items.
If you have any other questions or need further assistance, don't hesitate to contact our friendly customer support team at contact@clubcoaster.com.au. Thank you for choosing Club Coaster, and we look forward to serving you on your next project!